Frequently Asked Questions
We answer the burning questions (lol) about ordering a custom fire pit.
Q. What is the turnaround time for a custom fire pit?
From order to delivery is typically 1-2 weeks, depending on where you are located.
We do a run of new custom fire pits every week at our workshop. That means, we prepare the designs and send them on a Monday, laser cut the fire pits on a Wednesday and then wrap and ship them on a Friday. Depending on where you are, it can take anything from 1-2 days to 4-6 days shipping time for more remote locations. We always try to communicate delivery timeframes and expectations frequently and in a timely manner.
As soon as the fire pit is shipped, we will send you a Tracking Link that will let you follow the delivery online.
Q. How big are your fire pits?
MAX Large Square Fire Pit
MAX XL Square Fire Pit
The large square fire pit is large enough to hold a significant fire that will warm an entire party or camping trip, but also packs down flat for convenient carrying and storage in your car, boat or caravan.
Got an idea for a custom fire pit?
Q. How much does a MAX custom fire pit cost?
We have two different styles of fire pits:
Q. I can buy a fire pit online much cheaper, why would I buy a MAX Fire Pit?
Yes, it’s true. You can find fire pits online for a cheaper price, but there’s plenty of reasons to invest in a quality fire pit from us. You get what you pay for, and with a MAX Fire Pit, we take pride in manufacturing a quality product that’s made in Australia and built for harsh Aussie conditions.
Every one of our custom fire pits is handmade to order right here in Australia. Our craftsmen take time and care with each and every order for the best possible result.
Our custom fire pits are proudly certified 100% Australian Made from Bluescope® steel for the best quality and a product that will last a lifetime.
We make the entire process of designing, ordering and owning a custom fire pit easy. We are fast to respond to emails, phone calls and texts and go out of our way to make our customers happy. We are proud of our quality product and back it up with amazing customer service.
We are proud to be an Australian small business that designs, builds and sources materials from right here in our own country. #straya
Unlike any other fire pit on the market, the MAX Fire Pit features a unique locking design that rotates and locks all of the parts together, allowing you to move the fire pit without it falling apart, or ashes falling out. Handy!
Most fire pits on the market, are made overseas and imported to Australia in bulk. These are made from inferior 3mm mild steel, which has a tendency to warp and buckle under high heat.
Q. Is my design cut on all four sides for the base price?
YES! The base price includes the ONE design cut on all four sides. If you only want to have different designs on each side, then we need to charge a small fee to cover the artwork for each EXTRA design and for the preparation of the fire pit for laser cutting machine.
Q. What design can I have on my fire pit?
Our laser-cutting machine is one of the highest quality in the country, so we are able to cut almost any design you want. From footy team logos to names, dates and special messages we can do it all.
We also have a team of in-house designers, who can turn your idea into a reality, so please do no hesitate to get in touch and let us know your fire pit ideas! Also, have a read of our handy guide on how to create the best design for a fire pit.
Q. Will my fire pit rust?
As with any form of steel, your fire pit may develop surface rust if left outdoors and unprotected from the elements. There is plenty of ways you can take care of your MAX Fire Pit and keep it nice and new. We’ve written an informative article about it here.
Q. Can I put my fire pit on grass or concrete?
Over a long period of time, a fire pit may damage your concrete surface in your concrete patio or outdoor area if you don’t take the right precautions and prepare the area properly. If you are looking to keep your fire pit on your concrete patio or pavers, check out this article on how you can stop damage from happening.
How do I order a custom fire pit?
Get in touch with us
Hit the “Get A Mockup” button and fill out the enquiry form or send us a TXT to 0434 699 989 with the design you want to see. Simply attach a sketch, photo or image from the internet and send it to us.
We'll send you a mockup
Our talented design team will put together a high-quality mockup of your firepit idea. Your mockup will show the firepit in 3D, with flames and everything! This way you will be able to see what it looks like before you make a purchase.
Order your fire pit online
Looks awesome right? Complete your purchase online and we’ll start production right away on your new firepit! Our design team will prepare the files, then we’ll cut it at our factory and get it carefully packed up and shipped to you. Easy!
Here's what our customers say about their MAX fire pits
Got an idea? We'll design it for FREE!
If you’ve got a fire pit idea and would like to see what it might look like before you purchase, get in touch and we will design it for free.